Maintenance Support

We provide IT support and Software maintenance for clients, with tracking of defects and managing risks by risk mitigation plans. Customised Software may undergo further fine tuning and would be required to be maintained with code revisions in such a way, that performance is not degraded, and it still should have flexibility for scaling up or down as the requirement be. We would align ourselves with Clients IT support needs and may also provide second line of support as the need may arise along with maintaining key IT assets like servers and databases so that Client's mission critical Applications are always up and running.

ACS supply on-site hardware maintenance services for virtually any IT equipment. ACS quotes an annual fixed charge to maintain and support the agreed equipment onsite, responding within the time specified in the maintenance agreement. ACS will attend site to fix the hardware fault or arrange repair, even providing replacement equipment (subject to availability) in the event of breakdown.

Support Tasks: Desktop support / Printers and peripherals / Network issues / Server hardware and software fault / Onsite or remote support access / Antivirus issues / Backup

  • Hardware Maintenance and Upgrades:
ACS also provide regular performance monitoring reports of servers, networks, systems and applications weekly / monthly basis. This enables to identify any potential problems before they can impact the business. Importantly the server sends out active alerts by e-mail to specified individuals, informing you of the specific error or fault that the system was programmed to monitor. ACS also provides an audit annually and recommends if any upgrades are required.

We also offer one time technical Helpdesk telephone support based on issue.

Or One-year Unlimited Technical Helpdesk agreements are paid quarterly in advance. The service provides unlimited access to the ACS technical helpdesk. The customer may then place a technical support call for any suitable technical fault or issue for ACS to manage and resolve. Other more urgent faults that require attendance onsite may be resolved by ACS technical engineer based on the availability. To know more about maintenance & support or any specific services please post a request with your questions or call us on 0208 432 9567